Frequently asked questions

Why is CXaccredited free?

Its our way of supporting people get back to work after the impact of the Covid-19 crisis.

There is no catch, CXaccredited is completely free and we will not be asking you for any Debit or Credit Card details. CXaccredited was founded by James Scutt, an eminent Customer Experience professional and is there to help those that want to prove their knowledge and credibility without the high cost of other membership organisations.

How long does it take to get accredited?

You can join free, instantly, here on our website. We aim to email you within 48 hours with your welcome email. After that, its up to you when you take your Knowledge check.

How long does my accreditation last?

Your membership never expires however to stay accredited we ask that up uphold the highest levels of Customer Service at all times and confirmed in your knowledge check.

I've changed my mind, can I cancel my membership?

Sure, just contact us and we will delete any record of your membership.

What happens if I don't pass my knowledge check?

When you join, we will send you our "Foundation Workbook". This contains all the information you need, and more, to easily pass your knowledge check. You can take the Knowledge check as many times as you need to to achieve the 80% (16/20) pass mark.

When will I receive eBadge?

You will receive your eBadge, via email, shortly after successfully passing your Knowledge Check. Sorry, we cannot provide printed versions. We aim to send eBadges with 48 working hours of you completing your Knowledge Check.

When will I receive my "Mastering LinkedIn" workbook?

You will receive your workbook, via email, shortly after joining. Sorry, we cannot provide printed versions.